Gen AI > Chatbots & Knowledge Management

AI That Answers. Knowledge That Works.

ATG’s Chatbots & Knowledge Management solutions use Generative AI and AWS to automate conversations, surface answers instantly, and connect people to the information they need. From customer support to internal enablement, we help businesses build intelligent systems that save time, reduce costs, and deliver better experiences.

Smarter Conversations. Faster Answers.

Chatbots & Knowledge Management: Transform How Your Business Communicates

Customer expectations are higher than ever — and manual support can’t keep up. ATG’s Chatbots & Knowledge Management solutions combine Generative AI and AWS-native technologies to help businesses automate interactions, streamline support, and centralize organizational knowledge. Whether it’s powering intelligent chatbots for customers or internal assistants for employees, we design secure, scalable systems that deliver real value and better experiences — every time.

Intelligent Customer Support

Deliver 24/7, human-like assistance through AI-powered chatbots that understand intent, context, and tone. We integrate with CRMs, ticketing systems, and databases to automate resolutions and reduce time-to-response.

Employee & IT Knowledge Assistants

Empower internal teams with self-service access to policies, documentation, and operational knowledge. Our secure AI assistants eliminate repetitive IT and HR requests — freeing up teams for higher-value work.

Knowledge Centralization & Search

We unify scattered content across wikis, documents, and systems into one searchable knowledge layer using AWS tools and databases. This ensures accurate, instant answers — no matter where information lives today.

Personalized & Secure Experiences

Each chatbot and assistant is tailored to your brand, tone, and compliance needs. With built-in AWS security and governance controls, we ensure conversations remain private, compliant, and aligned with your industry standards.

How It Works

Our Chatbot & Knowledge Framework

ATG’s Chatbots & Knowledge Management solutions bring the power of Generative AI and AWS to every conversation — helping your business deliver faster support, smarter automation, and effortless access to information.

Assess & Identify Use Cases

We begin by identifying where conversational AI can have the greatest impact — from customer engagement to internal knowledge access — and define clear success metrics.

Build & Train On Your Data

Using AWS tools, we design and train chatbots and knowledge systems that understand your data, context, and workflows.

Integrate & Deploy

We connect the chatbot or assistant with your business systems (CRM, ERP, ITSM, etc.) and communication platforms (Slack, Teams, websites) to enable seamless interaction and automation.

Monitor & Improve

Our team continuously monitors engagement, accuracy, and feedback, refining AI models to improve performance and expand capabilities over time.

Why ATG

What Sets Us Apart

Choosing the right partner for your AWS journey can make all the difference. At ATG, we combine deep technical expertise with a hustle-driven culture and an AWS-only focus that ensures every solution is built for impact. We don’t just deliver projects — we deliver outcomes that accelerate growth and build long-term trust.

AWS-Only Partner: 100% focused on AWS, so every recommendation and solution is tailored for the platform that powers your business.
No-Cost Advisory: Upfront guidance at no cost, helping you unlock AWS opportunities without extra risk or expense.
Hustle Culture: We move fast, cut through roadblocks, and stay relentlessly focused on getting sh*t done.
Security & Compliance Expertise: From HIPAA to SOC 2, we design environments that keep you secure and audit-ready from day one.
Proven AWS Credentials: Backed by AWS competencies, validations, and certified specialists, we bring the experience you can trust.

Testimonials

Don’t Just Take Our Word for It

“Prior to working with ATG, we weren’t aware of all we could do with AWS nor did we have the time, skills or people available to find out. ATG helped improve our security posture for our internal applications as well as customer deployments, and showed us a number of different options for using native AWS tools to help our services and product teams scale faster and more cost-effectively.”

Rick OppedisanoFounder and CEO, Delta Bravo AI

Time to Get Sh*t Done

Cut the noise. Keep the results.